Communication Skills

What is nonverbal communication?

• Using facial expressions, gestures, etc.

• Using your words

• Talking face-to-face

• Being silent

The barriers to communication are misunderstandings, language/culture, and ______.

• texting

• active listening

• poor listening skills

• clear communication

People with vision impairments use sign language to communicate.

• True

• False

Body language includes which of the following?

• Posture

• Facial expressions

• Gestures

• All of these

There are ___ parts to an "I" Message.

• 1

• 2

• 3

• 4

____ is the way a person says something to indicate what he or she is feeling or thinking.

• Body language

• Eye contact

• Tone

• Sign language

Aggressive is the best communication style.

• True

• False

Which of the following is an active listening strategy?

• Interrupt constantly

• Concentrate

• Stay on your phone

• Be judgemental

____ occurs when a listener lets a speaker know that he or she is trying to understand the message being delivered.

• Criticism

• Interjection

• Communication

• Feedback

Good communication is crucial to all relationships.

• True

• False