Day 9 (billing 1)

Customer must pay 4 LE as extra fees when he/she pay via aman for any paid amount.

• True

• False

Follow Up for My WE app Payment the same for My Fawry

• True

• False

in case No outage On fawry and payment not clear CCA action

• inform customer to visit branch

• send TT

• send SR

Customer can add extra quote via “MY WE ”

• True

• False

Customer can make early renewal as per his request through 111 after verification

• True

• False

We can make balance fraction even if Account Suspend

• True

• False

Cst could pay Vodafone bill through We Pay

• True

• False

We must offer to our customers to pay 2 LE extra fees to avoid suspending service because of Taxes.

• True

• False