Communication Review (pgs. 70-88)

Which is not an example of being a good listener?

• keep track of information that needs clarification

• wait for the patient to finish talking before responding

• keep your eyes on your computer screen to make sure you do not misspell any words when typing in the medical record

• eliminate outside distraction

___________ is defined as an evaluation process in which a group of patients is sorted according to the urgency of their need for care.

• medical documentation

• triage

• health literacy

• feedback

What is not something you should document when taking a phone message?

• patients name

• contact number for the patient

• person to whom the message is directed

• patients social security number

____________ is defined as a person's ability to obtain and understand health related information and make informed decisions using that information.

• medical documentation

• communication cycle

• health literacy

• advocacy

___________ is defined as the act of sharing a message, thought or idea so that it is accurately received and understood.

• communication

• health literacy

• feedback

• medical record

Nonverbal communication that occurs through conscious or unconscious gestures and movements is known as _________.

• etiquette

• triage

• communication

• body language

__________ is defined as the response of an audience to a message

• feedback

• communication

• communication cycle

• statistics

A file that contains documents that describe a specific patient's medical history and medical care within one healthcare organization is called a _____________

• medical impression

• medical documentation

• medical record

• medical history

The clinical information found in various forms in a patients chart is called ______________

• clinical data

• health information

• medical history

• medical impression

__________ is a term for a code of polite behavior among members of a profession or group

• professionalism

• discrete

• etiquette

• training