Personal and Professional Qualities of a Healthcare Worker

You are able to understand how someone else feels.

• empathy

• sympathy

• tact

• discretion

You are consistently on time to work when scheduled.

• Empathy

• Self-motivated

• Dependability

• Patient

You decide what to do next and do it, without needing others telling you what to do

• enthusiasm

• honesty

• acceptance of criticism

• self-motivation

Make an effort to seek additional training to develop new skills

• Empathy

• Dependability

• Enthusiasm

• Willingness to learn

Being tolerant and understanding of a person or situation

• Discretion
• Competence
• Patience
• Tact

Being qualified and capable of performing a task

• Acceptance of Criticism
• Discretion
• Competence
• Honesty

First impressions are based on appearances and form quickly, usually within the first

• 30 seconds

• 5 minutes

• 20 seconds

• 10 minutes

"To do" list help with __________________.

• time management

• enthusiasm

• tact

• competence

Health Care workers professional appearance includes

• name badge

• uniform

• good personal hygiene

• all listed

A _________ leader believes in total rule and makes all decisions.

• Autocratic

• Democratic

• Laissez-Faire

• Charismatic