HRM 136 - Quiz #01

HRM 136 - Quiz #01

University

50 Qs

quiz-placeholder

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HRM 136 - Quiz #01

HRM 136 - Quiz #01

Assessment

Quiz

Social Studies, Professional Development, Business

University

Practice Problem

Medium

Created by

Clarence Orito

Used 8+ times

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50 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It has the overall impression of customers as regards the weakness or excellence of the service

Quality Control

Quality Service

Service Strategy

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is the aspect that refers to how it was delivered

Functional Quality

Technical Quality

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is the aspect that refers to what is delivered

Functional Quality

Technical Quality

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

These are the three dimensions of Service Quality, EXCEPT

Physical Facilities

Food and Beverages

Materials

Staff

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is the measuring and gathering of customer feedback

Service Strategy

Service Performance

Customer Results

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

These are examples of how to gather customer feedbacks, EXCEPT

Customer surveys

Through Social media

Employee Training

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

These are factors that contributes to service performance, EXCEPT

Employee Training

Employee Empowerment

Employee Suspension

Employee Rewards

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