BLQ

Supported by ASSIA CST complaint that his internet is too slow, while his ASSIA advice after search is as below:

"Technician Dispatch is Recommended"

So your action will be:

• Troubleshoot Normal BLQ

• Troubleshoot Need Optimization

• Troubleshoot Logical Slowness

Supported by ASSIA CST complaint from slow speed issue, while his ASSIA advice after search is:

"No DSL Physical Layer issue is Detected"

So, what should be the right action?

• Troubleshoot BLQ Line Quality

• Troubleshoot Need Optimization Case

• Troubleshoot Logical Slowness

• None of the above

Supported by ASSIA CST call us today (Oct 10, 2020) to complaint from slow speed issue, while his ASSIA advice after search is:

"No DSL Physical Layer issue is Detected"

When CCA asked about last fix date, he found the below:

Customer confirmed that he didn't performed any steps from his side TTS History showed an action which has been done by IU team in (Sep 27, 2020) as below: "Resplitted" PO has been completed in (Sep 28, 2020)

So, what should be the right real time mode to use?

• No Fix Performed on the Line

• A Recent Fix Was Performed on the Line Over the Past 24 Hours

• A Fix Was Performed more than 24 hours ago

Supported by ASSIA CST complaint from slow speed issue, while his ASSIA advice after search is:

"No DSL Physical Layer issue is Detected"

After running the real time analysis, the results was still the same.

His Required Speed is: 30Mbps

His current Operational Speed is: 15360

But CST doesn't accept his current operational speed

So, what should be the first step to be followed with him?

• Check Faults

• Check Line Code

• Check Stability Status

• Check Service Recommendation

Which of the below is considered ADSL2+ Line Code?

• G_992_1_Annex_A

• G_992_3_Annex_L

• G_992_5_Annex_M

• G_993_2_Annex_B

In case CST complaint from Need Optimization Case, while he has no faults, While his Running Standard on ASSIA is: "ANSI_T1.413_Annex_A"

and his CPE doesn't support ADSL2+ or VDSL

So, what should be the right action?

• Inform CST that it's the most suitable speed

• Let CST check with another CPE that must be supported with ADSL2+ or VDSL line codes

In case CST complaint from Need Optimization Case, while he has no faults, While his Running Standard on ASSIA is: "G_993_2_Annex_B"

However, his stability status is: Unstable

So, what should be the right action?

• Check Service Recommendation

• Let CST wait for 3 days then call us back if the same

• Troubleshoot Physical Instability

In case CST has BLQ, while his Required Speed = 30Mbps

and his current operational speed = 15Mbps

and his Service Recommendation = 21Mbps

So what should be your action

• Inform CST that it's the most suitable speed the line can hold

• Escalate Need Optimization case

In case CST need to optimize his speed from 12M to 30M

while his SR is not available

While SELT result after disconnecting RJ11 is 2500M

So, what should be your action?

• Inform CST that it's the most suitable speed that line can hold

• Escalate

• Check Loop Length

In case CST need to optimize his speed from 32M to 70M

while his SR is not available

and his Attainable Speed = 85M

So, what should be your action?

• Escalate Need Optimization

• Inform CST that it's the most suitable speed