Communication Skills Pre-Test

What is active listening?

• An individual who receives and decodes a message.

• When a receiver (listener) provides full attention to the sender (speaker) without distraction.

• Identifying how to send a message

• How a receiver interprets a message

What is communication?

• A formal record of events

• The process of using words to send a message

• Using body language to send a message

• The process of a sender transmitting a message to a receiver with the purpose of creating mutual understanding

In communication, what does decoding refer to?

• How the receiver interprets a message

• Identifying a message and determining how it will be sent

• Written communication sent within an organization

• The process of using words to send a message

In regards to communication, what does encoding refer to?

• Communicating through body language

• Identifying a specific message and how it will be sent

• A response to a sender's message

• The study of the distance (space) between individuals

In regards to communication, what does feedback refer to?

• The process of using words to send a message

• A formal record of events or activities

• How the receiver interprets a message

• A response to a sender's message

Communication that occurs through formal lines of authority

• Business memos

• Formal communication

• Informal communication

• Gossip

When the grapevine is targeting individuals and their personal lives

• Grapevine

• Informal Communication

• Decoding

• Gossip

An informal network where employees discuss workplace issues of importance

• Gossip

• Grapevine

• Documentation

• Communication

Communication that occurs among individuals without regard to formal lines of authority.

• Informal communication

• Formal communication

• Proxemics

• Slang

The act of hearing attentively

• Slang

• verbal communication

• listening

• nonverbal communication