ITIL 4 Foundation_SVS

Identify the missing words in the following sentence. The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

• ‘Focus on value’ guiding principle

• Four dimensions of service management

• Service value system

• ‘Service request management’ practice

Which guiding principle describes the importance of doing something, instead of spending a long time analyzing different options?

• Optimize and automate

• Start where you are

• Focus on value

• Progress iteratively with feedback

Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

• Progress iteratively with feedback

• Optimize and automate

• Keep it simple and practical

• Focus on value

Which value chain activity ensures people understand the organization's vision?

• Improve

• Plan

• Deliver and support

• Obtain/Build

Which value chain activity includes presenting workarounds to users via a service portal?

• Plan

• Improve

• Engage

• Obtain/Build

Which value chain activity communicates the current status of all four dimensions of service management?

• Engage

• Improve

• Obtain/build

• Plan

Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?

• Focus on value

• Collaborate and promote visibility

• Think and work holistically

• Keep it simple and practical

What is the starting point for optimization?

• Securing stakeholder engagement

• Understanding the vision and objectives of the organization

• Determining where the most positive impact would be

• Standardizing practices and services

Governance is the means by which an organization accomplishes two specific goals. One is to direct the organization. According to ITIL 4, what is the second objective of governance?

• Optimization

• Orchestration

• Automation

• Control

According to ITIL 4, using the SVS, what do all components and activities of the organization specifically work together to co-create?

• Value

• Customer retention

• Profit

• Growth