Skills for Real World Survival

Misuse of power may cause which of the following?

• Promotion

• Increased productivity

• Conflict

• Cooperation

Which of the following is an effective conflict prevention and management technique?

• Honesty

• Compassion

• Avoidance

• Stress

Amy is working on a group project when several members of the team begin to argue about the best approach to take with the project. What can Amy do to best manage the conflict?

• Explain to the team why her idea is the most effective

• Complete the project on her own

• Report her teammates to management

• Strive to maintain a positive working environment

As a leader managing conflict, which of the following should you accomplish?

• Choose who is right

• Resolve conflict quickly

• Let everyone know you are boss

• Vary your management style

What is the study and examination of moral and social responsibilities?

• Ethics

• Communication

• Ergonomics

• Public Relations

Which of the following is NOT related to verbal communication?

• Inflection

• Emphasis

• Personal Space

• Volume

How may a person's tone of voice change to indicate a question?

• Raising voice at the end of message

• Lowering voice at the end of message

• Raising voice at the beginning of message

• Lowering voice at the beginning of message

Jamie's partner for a project has a passive-aggressive personality. What is the best way to work with her?

• Procrastination

• Directness

• Stubbornness

• Motivation

Courts have upheld the right of corporations to review e-mail of employees who use company resources to send e-mail messages. Which of the following is NOT considered a company resource?

• Hardware

• Software

• Web browsers

• Time

Jim receives an e-mail from someone falsely claiming to be his bank. The e-mail asks for personal information including his social security number. Which of the following is this an example of?

• Phishing

• Spam

• Worms

• Viruses