Logical Verification + Unable to obtain

Incase Missing AAA Profile , CCA Action :

• Restart Port

• Escalate To SLS

• Transfer cst to Sales

inCase Cst Has Unable To Obtain IP Case , and customer is utilized (out of ratio ) or within ratio , CCA Action :

• Escalate To SLS

• Informed cst Script

• Troubleshoot Normally

Customer Subscription checked, LDAP profile checked, AAA Profile checked, suspension checked : account is suspended, can't removed via cst 360 , whats the Next Step :

• Escalate as suspension case

• Transfer cst to Sales

• Restart Port

If CPE page didn’t open by default username & password , CCA Action First , You should ask the customer first if he change default CPE password ?

• Ture

• False

Escalation of any Logical Case, Ask customer to leave the CPE power turned On ?

• Ture

• False

Cst Has Unable To Obtain IP , Reset CPE hard then soft and reconfigured, check if cst Obtained IP : Not Obtained IP , CCA Action :

• Escalate to SLS

• Check With Another CPE

• Add DNS

cst has Unable To Obtained IP , and has TKT With Update : ( ​No dial from CPE ) , CCA Action :

• Reset & Re-configure the CPE

• Change CPE

• Adjust MTU

you escalate Speed Variance to SLS with SLA .....

• 2 WD

• 2 to 5 H

• 2 D

Wrong NAS port ID case escalate to SLS with Ticket Title and problem .....

• Browsing - Browsing

• Speed - Speed

• Wrong Card and port - Wrong Card and port

If CST subscribe on family service and complain from unable to obtain IP your action ....

• Transfer to Family

• Handle normal

• Escalate to SLS