Assertive communication

My friend wants me to go to the Mall with her, but I'm tired, so I say: "Sorry, but my mom told me to help her clean the house today."

What type of communicator is illustrated above?

• a passive

• an aggressive

• an assertive

Which response would be most appropriate if you are in the bus and someone is trying to sell you something?

• Mmm... ok, give me one.

• I'm not interested.

• I said NO. Do you know the meaning of No?

People communicate through body language as well, which of the following denotes an assertive communicator?

• 
• 
• 

At work people need to be polite, which structures (could be more than 1) reflect a polite language?

• can and will

• could and would

• do and does

• need to and have to

If a person wants to start communicating more assertively a good advice is to...

• say sorry all the time

• not share his or her feelings in the open

• be respectful but honest

Most people can be aggressive, passive and assertive depending on the situation. A characteristic of aggressive communicators is when they...(1 or more options are allowed)

• say sarcastic comments to others

• feel they are right and the others are wrong

• may use cursing language or offensive words

• may raise the tone of their voices

Look at the picture and choose the best response

• i understand why you are angry, but I would like to tell you exactly what happened.

• Don't yell at me please. I'm so so sorry.

• Shut up! I quit.

Change the following statement to a more assertive response: "I know I'm late again, some idiot run pass the traffic light and caused a massive traffic jam, that's just not my fault."

• There was a traffic jam, what, you wanted me to fly over it?

• Yeah, yeah, it won't happen again, Ok.

• I tried calling the office to inform about the accident, but no one answered.

Which of the following aspects we need to avoid to have better communication with other people in every context? (more than 1 answer is allowed)

• lying not to hurt the other person's feelings

• agreeing with the other person to make them happy

• interrupting to say what I think

• listening carefully to what the other person says

Complete with the type of communicator (passive, assertive or aggressive) "Nice to meet you, this is my first day at the office, I hope I can learn from all of you, I really like to learn and I'm here to collaborate in as much as I can." ________