Personal Qualities Review

Conflict resolution strategies that use a more positive approach require _____.

• COMPROMISE
• SUPERIORIETY
• CRITICISM
• STUBBONRNESS

What is the first step in the problem solving method?

• IDENTIFY THE PROBLEM
• EVALUATE THE RESULT
• MAKE A PLAN
• NAME POSSIBLE SOLUTIONS

When is it acceptable to be dishonest in a health care facility?

• A HC worker is never supposed to be dishonest
• When it benefits the health care worker
• When it benefits the patient
• When it benefits the supervisor

In what way can a health care worker demonstrate commitment?

• By staying late to help a co-worker finish a difficult task
• By getting to work late every day
• By reminding a co-worker that they have to finish a task
• By performing a task half-heartedly

Which of the following personal hygiene products is appropriate for health care workers?

• Deoderant
• Scented lotion
• Strong perfume
• All of the above

Why is it helpful to write down a goal?

• To make it seem real and attainable
• To make yourself legally obligated to complete it
• To make it public knowledge

Which of the following demonstrates responsibility?

• Admitting to a mistake
• Lying about an error
• Procrastinating
• Taking extended lunch breaks

What is a good way to start meetings

• All of the above
• Start on time
• Review the agenda
• Clarify the roles

What is a step you can take to manage meeting time?

• Ask for help managing time
• Don't allow anyone else to speak.
• Ignore the meeting agenda
• All of the above

When is it acceptable to criticize cultural or religious beliefs in the workplace?

• It is never acceptable to criticize cultural or religious differences.
• When the beliefs conflict with your personal beliefs
• When you criticize the person behind their back
• it is just a coworker and you having a short chuckle