
TKT + SLA
Quiz
•
English
•
1st - 3rd Grade
•
Practice Problem
•
Medium
Rania Emam
Used 29+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Cst has voice down case in IU pool , Ticket passed SLA, CCA action
No action nedded
Creat delay ticket and inform CST with SLA
Inform CST with SLA only
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
While ecalating logical case via BSS we should add Secondary mobile number only
True
False
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
First level team should not change the ticket "Priority"
True
False
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Maximum Time for Updating time is 10 Minute after closing the cal
True
False
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Any case will be escalated to IU pool, escalation should be within the call
True
False
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
It is not mandatory to update SR with outage ID
True
False
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Pending fixing TE SLA :
3 Days
3 WD
2 : 5 Hours
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