TKT + SLA

TKT + SLA

1st - 3rd Grade

10 Qs

quiz-placeholder

Similar activities

Read aloud quiz: France

Read aloud quiz: France

1st Grade

12 Qs

How much do you know about Will?

How much do you know about Will?

2nd Grade

15 Qs

animals

animals

3rd Grade

10 Qs

a funny quiz

a funny quiz

1st - 12th Grade

15 Qs

1st grade (Quiz)

1st grade (Quiz)

1st Grade

15 Qs

ADVERB

ADVERB

2nd Grade

13 Qs

Superheroes

Superheroes

2nd Grade

10 Qs

Check up ngữ pháp Unit 2

Check up ngữ pháp Unit 2

3rd Grade

10 Qs

TKT + SLA

TKT + SLA

Assessment

Quiz

English

1st - 3rd Grade

Practice Problem

Medium

Created by

Rania Emam

Used 29+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Cst has voice down case in IU pool , Ticket passed SLA, CCA action

No action nedded

Creat delay ticket and inform CST with SLA

Inform CST with SLA only

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

While ecalating logical case via BSS we should add Secondary mobile number only

True

False

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

First level team should not change the ticket "Priority"

True

False

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Maximum Time for Updating time is 10 Minute after closing the cal

True

False

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Any case will be escalated to IU pool, escalation should be within the call

True

False

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

It is not mandatory to update SR with outage ID

True

False

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Pending fixing TE SLA :

3 Days

3 WD

2 : 5 Hours

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?