Device Programs Review

Greg signed an EIP agreement and needs a printed copy of it as quickly as possible.

What is the fastest way for Greg to get it?

• Use My T-Mobile

• Call Care

• Go to a retail store

The Series 4 Apple Watch has which of the following features?

• GPS

• Bluetooth 5.0

• Fall detection

• 8MP camera

Shawn contacts you to check on the status of a return.

What do you need in order to look up a return in the Device Return Status tool?

• IMEI

• MSISDN

• BAN

Jona opens an account, buys a new device, and pays for the device up front.

Marcella opens an account, buys the same model of device, makes a $200 down payment, and pays off the device with EIP over 12 months.

Kenva opened an account, bought the same model of device, makes no down payment, and pays off the device with EIP over 36 months.

Who pays the least for their device?

• Total cost is the same

• Jona

• Marcella

• Kenva

Your customer, Jon, is considering an upgrade and says, “The new phones are so expensive, right? I don’t really use all those new features like my friends do, and I don’t like the idea of throwing away a perfectly good phone just because it’s a little old.”

What offer should you recommend to Jon?

• EIP with JUMP!

• EIP

• JOD

• Pay up front

T-Mobile customer Sami makes $260 worth of accessory purchases on EIP.

What is true regarding Sami's purchase?

• Sami must put down $130, and the remainder will be billed over 12 months.

• Sami must put down $130, and the remainder will be billed over 24 months.

• No down payment is required—the full balance will be billed over 12 months.

• No down payment is required—the full balance will be billed over 24 months.

A customer needs you to resend a shipping label for a warranty exchange.

What tool should you use?

• ATLAS

• UPS Label tool

• Device Return Status

A customer made a payment in their local T-Mobile store. They just realized that the payment was applied to their EIP balance and wants it refunded.

What should you do?

• Tell them you cannot refund the payment

• Complete a Payment Refund Form for the payment

• Reset the EIP balance and credit the payment to her regular bill

According to the Device Simulator, what is step 15 in adding a Google Account to a Galaxy S9 device?

• Entering a phone number

• Creating a username

• Choosing backup options

Eli is an existing JUMP! customer and is inquiring about switching to a JOD upgrade.

What should you tell Eli about this upgrade?

• Eli will forfeit all JUMP! benefits.

• JUMP! SOCs will be removed from the accounts.

• Protection <360> will automatically be added to the account.