Search Header Logo

Device Programs Review

Authored by Terence Trollz

Professional Development

Professional Development

Used 17+ times

Device Programs Review
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

29 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Greg signed an EIP agreement and needs a printed copy of it as quickly as possible.


What is the fastest way for Greg to get it?

Use My T-Mobile

Call Care

Go to a retail store

2.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

The Series 4 Apple Watch has which of the following features?

GPS

Bluetooth 5.0

Fall detection

8MP camera

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Shawn contacts you to check on the status of a return.


What do you need in order to look up a return in the Device Return Status tool?

IMEI

MSISDN

BAN

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Jona opens an account, buys a new device, and pays for the device up front.


Marcella opens an account, buys the same model of device, makes a $200 down payment, and pays off the device with EIP over 12 months.


Kenva opened an account, bought the same model of device, makes no down payment, and pays off the device with EIP over 36 months.


Who pays the least for their device?

Total cost is the same

Jona

Marcella

Kenva

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Your customer, Jon, is considering an upgrade and says, “The new phones are so expensive, right? I don’t really use all those new features like my friends do, and I don’t like the idea of throwing away a perfectly good phone just because it’s a little old.”


What offer should you recommend to Jon?

EIP with JUMP!

EIP

JOD

Pay up front

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

T-Mobile customer Sami makes $260 worth of accessory purchases on EIP.


What is true regarding Sami's purchase?

Sami must put down $130, and the remainder will be billed over 12 months.

Sami must put down $130, and the remainder will be billed over 24 months.

No down payment is required—the full balance will be billed over 12 months.

No down payment is required—the full balance will be billed over 24 months.

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

A customer needs you to resend a shipping label for a warranty exchange.


What tool should you use?

ATLAS

UPS Label tool

Device Return Status

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?

Discover more resources for Professional Development