Ouatge

Q:) CST has data down case while he has ‘Wrong Card and Port' Outage, Your action:

• A:) Inform CST with outage only

• B:) T.S. case with no escalation

• C:) T.S. case and escalate if needed

Q) Customer has ticket in MV pool, and at the same time the pop has related outage, Will inform CST with:

• A: Outage SLA only

• B: MV SLA + Outage SLA

• C: MV SLA only

Q:) CST has unable to obtain IP outage, and he has wireless problem now, CCA action:

• A:) Inform CST with outage only

• B:) T.S. case normal with CST

Q:) 1^st SLA for Down management outage is 2 Hours:

• A:) True

• B:) False

Q:) We can check outage from:

• A:) Matrix

• B:) BSS

• B:) CST360