Product Knowledge

Are customers eligible to take up Samsung TV after signing up for Zerolution 360?

• Yes

• No

• Maybe

• Only after 3 months staggering

Are customers able to sign up for BOTH Apple TV 4k & Samsung TV?

• Yes

• No

• Maybe

• Only after 3 months staggering

Are non Maxis customers entitled for the 25% off on HK speakers if they did a Fibre submission?

• Not entitled

• Yes, regardless of submission

• Only if port is available

• Only under exceptional approval

Adam just re-contracted a Zerolution package. Is he eligible for the HK 25% offer?

• No, only for new lines and Fibre submissions

• Yes, discount applies for re-contracts

• No, only K2, new lines and Fibre submissions

What is the duration to take up Zerolution accessory after signing up with a K2/Zerolution contract?

• 1 week

• 1 month

• 3 months

• Any time

Can the Samsung TV be delivered before Fibre is installed?

• Yes, cause the contract is assigned on the same date as the Fibre when submitted.

• Only on exceptional handling

• No, only after the Fibre installation is completed

• Only if you're subscribed to the Astro package

What is the duration for the Samsung Tv's warranty?

• 1 year

• 2 years

• 3 years

• Depending on Samsung

Are customers able to request the TV sent to a different address from the Fibre registration?

• Needs to be escalated for approval

• Yes, customer gets to decide

• Request for different delivery address is NOT allowed

Which of the following is considered to be a contract termination for the Samsung TV?

• Relocation

• Downgrading plan

• Adding new subline

• Upgrading plan

• Transfer ownership

Which number should the Zeroltuion Premium accessory be assigned to?

• Any of the customer's phone number

• Customer's mainline WITHOUT existing contract

• customer's mainline WITH existing contract

• Any line that doesn't have an existing contract