Business Communication

All true communication must have the following:

• A sender and a receiver
• A speaker and a listener
• A hearer and a listener
• A speaker and an interpreter

You should not look the other person in the eyes because it can mean you are mad at them.

• True
• False

When you are writing for work or school, you should always:

• Write as quickly as possible
• Proofread your work 
• Depend on Spell Checker to correct all errors
• Write as briefly as possible

The 4 major parts of the Memo Heading is:

• To, From, Date, Subject
• To, From, Date, Closing
• To, Recipient, Date, Subject
• Receiver, Sender, Date, Subject

Good communication skills can help you be considered as a valuable employee who contributes to the company's image.

• True
• False

How does he feel?

• He is sad

• He is excited

• He is bored

• He is lazy

Which sentence is written correctly?

• We will meet with all Associates and their Managers on Monday to discuss the Year-End Report and Company Budget.

• We will meet with all associates and their managers on Monday to discuss the Year-End Report and Company Budget.

• We will meet with all associates and their managers on Monday to discuss the year-end report and company budget.

Greetings or Salutations to avoid:

• Hey there!

• To whom it may concern,

• Dear Sir or Madam,

• Good morning/afternoon/evening,

the flow of communication from top to bottom is called

• downward communication

• upward communication

• horizontal communication

• upward communication

When the communication flows high level to lower..

• Downward

• Horizontal

• Upward