Data Down & IU

Data down 1st SLA will be 2 Calendar days

• True

• False

If there was 2 logs exist during last 12 hours with minimum 1 log during last 3 hours . Handle as ?

• physical instability

• wrong card and port

• Data down

CST has voice overlapping case, escalation will be to

• SLS

• IU

CST should use the original adapter with CPE

• True

• False

Cst has issue in Caller ID, Your action

• Transfer CST to sales Q

• Transfer CST to fixed line Q

• Handel case normal