
Voice cases
Quiz
•
Fun
•
5th Grade
•
Practice Problem
•
Medium
Hatem Timo
Used 20+ times
FREE Resource
Enhance your content in a minute
5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Overlapping case happened between two numbers in the any exchange.
True
False
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
If the customer ask about Caller ID, your action
Transfer Sales Q
transfer cst to fixed line VDN
Direct to CSO
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Noise Problem case should not be escalated to IU unless noise issue related to ?
logical issue
physical issue
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
if cst Has TE bill 35 EGP and passed grace period your action : Don't troubleshoot and inform the customer that he has to pay his bills first .
True
False
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
After called cst you heard record message , your action
Transfer to landline
Escalate voice down
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