Voice cases

Overlapping case happened between two numbers in the any exchange.

• True

• False

If the customer ask about Caller ID, your action

• Transfer Sales Q

• transfer cst to fixed line VDN

• Direct to CSO

Noise Problem case should not be escalated to IU unless noise issue related to ?

• logical issue

• physical issue

if cst Has TE bill 35 EGP and passed grace period your action : Don't troubleshoot and inform the customer that he has to pay his bills first .

• True

• False

After called cst you heard record message , your action

• Transfer to landline

• Escalate voice down