Introduction to Management Unit 1 Common Assessment (2020)

Why should managers know how to do the work of the workers they supervise?

• To coordinate employees' efforts

• To establish a chain of command

• To create a team spirit among employees

• To have realistic expectations for workers

Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.

• Directing

• Controlling

• Staffing

• Planning

A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management.

• planning

• directing

• organizing

• controlling

What must managers be able to do if they want employees to understand the business’s goals and be productive?

• Listen carefully

• Communicate clearly

• Ask questions

• Obtain feedback

A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating

• technical skills

• interpersonal skills

• conceptual skills

• job-knowledge skills

Which of the following are examples of middle-management job titles:

• Floor supervisor, area supervisor, and section manager

• President, senior vice president, and chief executive officer

• Collections supervisor, crew chief, and production supervisor

• District manager, department head, and regional sales manager

Why do top-level managers usually receive high salaries?

• Their decisions affect the entire company

• They are required to attend a great many meetings

• They have more experience than others in the company

• Their responsibilities involve hands-on supervision

Which of the following statements about first-line management is true:

• First-line managers are not responsible for carrying out middle management's plans

• First-line managers never work side-by-side with their employees

• Businesses typically hire their first-line managers from inside the company

• There are normally fewer first-line managers than middle or top-level managers

Which of the following do many businesses believe to be their most important resource:

• Employees

• Office supplies

• Equipment

• Sales revenue

Why do all businesses need financial resources?

• To negotiate bank loans

• To develop cash budgets

• To pay operating expenses

• To manage investment accounts