Arb Evo Training

Manheim gives 100% of the asking amount because we agreed with the estimate regardless of what the seller will provide.

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Buyer gets charged a $200 fee due to an invalid case.

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We do not negotiate with the customer on any request.

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Buyer or seller is a real jerk, so you charge them the $200 fee

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Manheim offers to make up the difference because we agreed with the estimate.

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Customers can take their car to their brother-in-law down the street for their estimate.

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Customer gets no Goodwill.

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We handle the negotiations as we've always done in the past (before Arb Evo).

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Arbitration case was submitted outside the window and we tell them we can't help.

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Customer can get goodwill on an invalid claim.

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