MAAS213

The part of a check that takes the form of a fraction and identifies the specific bank on which a check is drawn

• ABA number

• memo line

• check number

• routing number

A(n) __________ account uses the last date of payment or charge for each illness as the starting date for determining the time limit on that specific debt.

• open-book

• single

The first document found in a patient's financial record is the __________.

• records from other medical offices

• patient history

• patient registration form

In a well-designed computer workstation, the monitor should be positioned __________.

• 12 inches from your eyes

• at a distance that allows you to read the screen without leaning forward

• approximately 5 inches above your line of sight.

If you put a caller on hold and determine it will be a long wait, __________.

• offer to call back

• wait five minutes and then hang up the phone

For which type of appointment reminder does the patient self-address a card when leaving the office that is sent to the patient a week before the scheduled appointment?

• reminder call

• reminder mailing

When you are respectful of a caller, which of the five Cs of communication do you exhibit?

Clarity

• clarity

• courtesy

• completeness

• conciseness

Effective professional correspondence uses an appropriate style, clear and concise language, and __________.

• the active voice

• open punctuation

Information such as laboratory results that are required quickly are commonly sent to the medical facility by which method?

• mail

• fax

• phone

A federal Truth in Lending Statement, which is a written description of the agreed terms of payment, is also called a(n) __________ statement.

• HIPAA

• disclosure