Mrs. Dewi : Good morning, Sabilillah Elementary School, Mrs. Dewi speaking. What can I do for you?

Mr. John : Good morning, too. I am ___ to speak with Mrs. Qoniah. Can I?

• Calling

• Looking for

• Talking

... I speak to Mr. John, please? I'm calling concerning a proposal which Mr. Hart sent to me.

• Could

• Would

• Should

Hello, good morning, SD Islam Sabilillah Malang, How can I ...?

• Say

• Help

• Do

Visitor: Could you help me to meet Mr. Liam Grey, the manager of this company?

Receptionist: Did you take an _______?

Visitor: Yes, I did. He called me this morning.

• Phone

• Meeting

• Appointment

Receptionist: I am afraid you can’t see him right now, he is in an urgent _____ with a delegation from Singapore until 2 p.m.

Visitor: It is very important for me to meet him today. Can I?

• Meeting

• Situation

• Business

What ... I do for you?

• Can't

• Can

• Will

A : Good afternoon, this is Mrs. Fatia. How may I help you?

B : Hello, is Mr. Diyah ____? I want to discuss with her

A : Yes, sure!.

• Available

• Going out

• Absent

A : Hello, this is Jane.

B : Pardon!. Could you _____ your name?

A : Jane. J - a - n - e.

• Say

• Speak

• Spell

Miss. Fira : Hello, Sir!. This is Miss. Fira

Mr. Wiwit : Yes, miss!. How are you doing?

Mrs. Fira : Sir, I won't able to come into the school today.

Mr. Wiwit : Why? What ____ to you?

Mrs. Fira : I'm sick

Mr. Wiwit : Alright, get well soon Miss. Fira

• Happened

• Talked

• Leaved

Mr. Husni : I'm so sorry Mr. Smith. Mrs. Nunik still having meeting with teachers. Would you like to leave a ____?

Mr. Smith : Yes. Could you ask her to call me back as soon as possible?

Mr. Husni : Yes, sure!.

• Money

• Message

• Phone