Logical verification

Incase of Missing AAA Profile , case will be escalated to:

• SLS

• SLA

• IU

CST obtained form 2 pools (TEdata & Option pack) CCA action

• Transfer CST to sales Q

• Transfer CST to Option pack Q

• Handle normal

Suspended case SLA :

• 2 : 5 Hours

• 2 WD

• 2 Days

While checking speed variance case we will compare between packages in ( Matrix & NST ) :

• True

• False

Escalation of any Logical Case, Ask customer to leave the CPE power turned Off ?

• True

• False

Cst has slowness case and now his pop is ' utlized ', CCA action :

• Handle normal

• Inform CST with utlization script

• Transfer CST to Option pack Q