Unable to obtain IP & NOC update

Unable to obtain IP case SLA will be :

• 2 WD

• 24 Hours

• 2 : 5 Hours

We should ckeck service is working or not with CST after reset and reconfigure ?

• True

• False

CST has Unable To Obtained IP TKT With Update : ( ​No dial from CPE ) , CCA Action :

• Ask CST to check With Another CPE

• Reset and Re-configuration

• Re-escalate to SLS

Cst Has Unable To obtain IP issue , Reset CPE hard then soft and reconfigured, check if cst Obtained IP : Not Obtained IP , CCA Action :

• Add DNS

• Escalate to SLS

• Ask CST to check CPE in CSO

While configuring CPE, VPI/VCI should be:

• 0 / 35

• 35 / 0

• 45 / 0