Unable to obtain IP & NOC update
Authored by Rania Emam
English
1st - 3rd Grade
Used 20+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Unable to obtain IP case SLA will be :
2 WD
24 Hours
2 : 5 Hours
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We should ckeck service is working or not with CST after reset and reconfigure ?
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST has Unable To Obtained IP TKT With Update : ( No dial from CPE ) , CCA Action :
Ask CST to check With Another CPE
Reset and Re-configuration
Re-escalate to SLS
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Cst Has Unable To obtain IP issue , Reset CPE hard then soft and reconfigured, check if cst Obtained IP : Not Obtained IP , CCA Action :
Add DNS
Escalate to SLS
Ask CST to check CPE in CSO
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
While configuring CPE, VPI/VCI should be:
0 / 35
35 / 0
45 / 0
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