Reservation Inquiry

Reservation is a promise to hold a hotel room for a guest for a certain date or sets of dates

• True

• False

What are you doing when you inquire of a hotel room?

• Reserving a room

• Requesting Information on a room

Guaranteed and Non-Guaranteed are two types of reservations.

• True

• False

Guest can contact the hotel for reservation either through_____________ and _________ modes

Written modes of reservation request are

• Letter

• In person

• Fax

• Email

Which mode is telefax?

• Written

• Verbal

Verbal Request is the best because it's clear and provides a record of your request.

• True

• False

The telephone should be answered within 3 rings

• True

• False

Verbal mode does not provide a ________________

What are you requesting when you identify the caller's needs

• arrival date

• gender

• departure date

• email address