BC - Refund and Code Usage

Hi! I was bought spotify premium 2 days ago with mobil payment system (the price was 17,99 Turkish Lira). But now I want refund.

What's missing in the reply below:

Hello there,

Thanks for getting in touch. We understand you wish to have your payment refunded. No worries, we're here to help!

We checked your [e-mail] account and can see that you’re eligible for a refund of one month. The amount is 17.99 TRY.

We've now ended your subscription, so you're back on the free service. As you’re paying through our carrier billing partner Boku, they need to process the refund.

Feel free to include this response from us in your message to confirm your eligibility.

Let us know if we can help with anything else.

All the best,

• Case ID

• Date of the payment

• Transaction's reference number

We are able to process the refund for most payments, except:

• Adyen

• Netgiro

• Worldline

• UPI

I thought I've canceled my Premium earlier today, but I got charged still. Would there be a way for you to make sure that I don't get charged again?

Which one is correct?

• Once verified, cancel the subscription for the customer and refund the most recent payment.

• Once verified, cancel the subscription and inform the customer when the account will revert to Free.

• Once verified, cancel the subscription and terminate the product.

Why are you charging my credit card x2 times every single month??? I just noticed in my credit card details that Spotify is charging 2 times monthly payment. I would like an investigation and full refund on this ASAP (accounts found linked to the card are the customer's and one with different DOB).

How should you proceed?

• Have the customer recognize the other account by masking the email address.

• Transfer the case immediately to GS2.

• Cancel the other account's subscription and refund any double payments.

It has been 15 days since the refund was processed, however, the customer claims that he still hasn't received the money back on his bank account. You've checked the Payments tab and confirmed that the refund was indeed processed.

What should you do?

• Consult HD and get approval to refund another payment made through the same card.

• Transfer to GS3.

• Transfer to GS2.

I received a charge to my PayPal account from Spotify today under: Invoice

ID: P112673A77

I do not have a Spotify account? I may have signed up for one, sometime in

the past? But, this is not something I would use or have used. Please

credit my account and stop any future invoices/charges

Account linked to the email address the customer used to contact us: kkwuverf2d2h94mvqa35rrcf7

What should be your priority?

• Refund

• Account transfer

• Recognize account

I keep being charged for premium but in the account I am a free user. I have been charged for almost 2 years now!

My account is asociated to the e-mail: en***[e-mail]. The last transaction was on the 29th of august 2020, authorization code 08**02, to SpotifyRO SE Stockholm. I can provide proof of all payments made since December 2018...

What's the best solution for this issue?

• Process ATO on the current account and refund all payments.

• Locate the ATOed account, process the refund for all payments, then offer to close.

• Process ATO on the right account, then transfer to GS2 for the refund.

Please provide me with Spotify premium as I have paid and charged for it but has been deprived it for me due to some debit card issue it seems. Please change my plan to premium individual or give a refund. The account details are provided below.

account: tguqbhfnevo9ed7ohytdb5wlx

payment date: 2020-08-26

What should you tell the customer?

• Payment has been refunded.

• Payment is in the process of being transferred to Spotify

• Contact payment provider