An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of

• teamwork

• critical thinking and problem solving

• creativity and innovation

• work ethic

You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem solving steps, what is the first step you should take to ensure all work is completed?

• Concentrate on your project first

• Tell your coworker you are unable to help

• Evaluate the coworker's role and performance with the project leader

• Clarify the priority of objectives with the project leader

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manger, sharing his thoughts on how it could improve the current schedule. This shows Paul's:

• values

• diversity awareness

• integrity

• initiative

Carla believes she is more productive when she listens to music at work, but he boss does not allow it. She should:

• try to convince her boss of her point of view

• put on headphones to listen in private

• follow company policy

• listen to it anyway since it is good for productivyt

You are working at a graphic design firm, Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30. What should you do?

• make other arrangements for your neighbor and stay to finish the project deadline

• Agree to stay and finish your project without question because work is more important

• since you first committed to help your neighbor, tell your coworker you cannot stay and why

• reach a compromise and work until 6 and then leave and try to still take your neighbor to the 6:30 appointment

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which make you uncomfortable. You have already asked him to stop doing so. What should you do?

• Remain calm and report the problem up the chain of command

• directly confront the manager again about the situation

• threaten to quit if he does not stop speaking in such an inappropriate way

• join in with the use of the inappropriate language to fit in

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the questions effectively?

• restate the key question and ask if your understanding is correct

• smile and answer the question as soon as possible

• ask for the person's email address so you can send him/her your answer

• focus on one part of the question and answer that then move on

While waiting on customers you notice an elderly woman looking at new computers. You should:

• assume she knows less about computer than younger customers you serve

• approach her and ask her in a very loud voice: Are you lost ma'am

• treat her as yo would any other customer

• wait for a coworker to help her

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?

• inform the customer of available lay away plans

• ask the customer to look at the posted dress code and leave

• greet the customer and ask if he would her assistance

• wait until the customer approaches her and handle it

Project tasks have been assigned to individiual team members. Which action most hurts the potential success of the team?

• having distinct roles

• inspiring competition among team members

• individuals requesting help when problems arise

• focusing exclusively on individual roles