BM Unit 2 Human Resources

The _________________ in a business refers to the organizational structure based on a ranking system.

• Management

• Hierarchy

• Bureaucracy

These are the people responsible for the day-to-day running of the business or a department within the organization.

• Managers

• Contract workers

• Help Desk agents

__________________ is the official administrative and formal rules of an organization that govern business activity. It involves prescribed rules and policies, standard procedures.

• Hierarchy

• Delegation

• Bureaucracy

• Chain of command

This is a type of training that is on-the-job and helps introduce new employees to the organization and the ways of doing their duties.

• Induction

• Cognitive

• Behavioral

• Mentorship

This type of training is about training and developing mental skills to improve work performance.

• Induction

• Cognitive

• Behavioral

• Appraisal

This describes the process of providing employees a formal assessment of an employee's performance in fulfilling his/her job based on the tasks and responsibilities.

• Recruitment

• Redundancy

• Appraisal

• Compliment Sandwich

Spiral Review: Please select all the of the following that are examples of internal stakeholder groups

• Employees

• Customers

• News Media

• Managers

• Pressure Groups

This type of training is utilized to improve the employee's interpersonal skills.

• Cognitive

• Induction

• Behavioral

• On-the-Job

The three employee groups in Handy's Shamrock organizational structure are:

• Core staff

• Executive team

• Peripheral workforce

• Outsourced workers

The practice of transferring internal business activities to an external firm as a method of reducing costs. Typical activities in this situation might be marketing or janitorial services.

• Offshoring

• Insourcing

• Outsourcing

• Maintenance