CUSTOMER EXPERIENCE QUIZ

Red Ribbon’s common purpose: We make every moment sweeter. True or False

• True

• False

The 5 elements of Customer Experience Model?

• People, Product, Service, Price, Ambiance

• People, Product, Service, Process, Ambiance

• People, Product, Sweeter, Process, Ambiance

Red Ribbon’s Customer Journey Map or Touch points: (in order)

• Entice, Entrance, Extend, Engage, Exit

• Entrance, Entice, Engage, Exit, Extend

• Entice, Entrance, Engage, Exit, Extend

Red Ribbon’s Service Quality Standards

• Safety, Malasakit & Efficiency

• Safety, Malasakit & Effectiveness

• Malasakit, Safety, & Efficiency

What customer experience we must provide to elicit the desire customer behavior?

• Safe Experience

• Sweet Experience

• Sweet and Safe Experience

A body temperature that’s no longer allowed to enter the store.

• 37.7 and above

• 37.0 to 37.5

The maximum number of customers inside the store for Bakeshop Standard

• Total of 6 customer

  3 customer in line, 3 customer in waiting area

• Total of 5 customer (3 customer in line, 2 customer in waiting area)

• Total of 5 customer

  2 customer in line, 3 customer in waiting area

This means a visual depiction of what customers really want. It provides an end-to-end customer experience that identifies its weakest and strongest points.

• Customer Journey Map

• Customer Experience Model

Maximum number of customers inside the store for Bakeshop Full

• 10 (4 on queues + 6 waiting)

• 10 (6 on queues + 4 waiting)

• 12 (6 on queues + 6 waiting)

True of false: Customer must wear face mask and face shield and follow the 6 feet social distancing.

• True

• False