True or false? When writing a message that contains positive or neutral information, a direct approach is usually the best choice.

• True

• False

Responding to an employee's request, a manager writing an email that declines a salary increase should use which approach?

• direct approach

• indirect approach

• persuasive approach

• ghosting approach

Out of the four purposes for communication (messages and speeches), which purpose is the most common?

• to inform

• to instruct

• to make or respond to a request

• to persuade

A speech presented to coworkers encouraging them to make monthly donations from their paychecks to support St. Jude's Children's hospital is what type of message?

• message to inform

• message to instruct

• message to respond to request

• message to persuade

Persuasive messages generally follow a communication model called _____.

• persuasive therapy

• ACTION

• SMART

• AIDA

_____ are requests that are expected by the receiver.

• routine requests

• special requests

• rejection requests

• transfer requests

A ____ ____ will require planning an approach and more explanation to improve the chances of receiving a positive response from the receiver.

• special request

• routine request

• frequent request

• marketing request

A set of instructions sent to employees that details the steps for completing the new company time sheets has which type of message purpose?

• inform

• instruct

• making request

• persuade

A tactful handling of a situation to avoid offending or arousing hostility from the audience is a definition for ______.

• routine request

• diplomacy

• instructions

• directions

True or false? Using diplomacy in a message making a request means more than just using please and thank you.

• True

• False