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Chapter 8 - Professional Messages

Authored by Bryant Rushing

Business, English, Life Skills

8th - 12th Grade

Used 78+ times

Chapter 8 - Professional Messages
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25 questions

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1.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

True or false? When writing a message that contains positive or neutral information, a direct approach is usually the best choice.

True

False

2.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Responding to an employee's request, a manager writing an email that declines a salary increase should use which approach?

direct approach

indirect approach

persuasive approach

ghosting approach

3.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Out of the four purposes for communication (messages and speeches), which purpose is the most common?

to inform

to instruct

to make or respond to a request

to persuade

4.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

A speech presented to coworkers encouraging them to make monthly donations from their paychecks to support St. Jude's Children's hospital is what type of message?

message to inform

message to instruct

message to respond to request

message to persuade

5.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Persuasive messages generally follow a communication model called _____.

persuasive therapy

ACTION

SMART

AIDA

6.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

_____ are requests that are expected by the receiver.

routine requests

special requests

rejection requests

transfer requests

7.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

A ____ ____ will require planning an approach and more explanation to improve the chances of receiving a positive response from the receiver.

special request

routine request

frequent request

marketing request

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