Workplace - Diversity

Why is having diversity in a company's staff a good idea?

• There is a broader range of talents, skills and creativity

• It creates a homogenous work ethic

• The work environment will be more ethical

• It meets the quota for minority cultures

Which of the following nonverbal codes is considered universal rather than culturally specific?

• Facial expression

• Body language

• Dress

• All of these

Working well with others from diverse backgrounds cannot only provide for a more rewarding and interesting workplace, but it is also illegal to ______.

• hiring practices

• affirmative action

• gender and culture

• discriminate

______ is the condition of having or being composed of differing elements; variety; especially the inclusion of different types of people.

• Exclusion

• Diversity

• Heterogeneous

• Affirmative Action

To ______ others means to try to see things from their point of view and gain an understanding of their situation.

• give orders to

• criticize

• empathize with

• supervise

Diversity is the mosaic of how people bring a variety of ______, styles, perspectives, values, and beliefs.

• backgrounds

• appetites

• friends

• taste

While waiting on customers, you notice an elderly woman looking at new computers. You should:

• Assume she knows less about computers than the younger customers you serve.

• Approach her and ask her in a very loud voice: "Are you lost ma'am?"

• Treat her as you would any other customer.

• Wait for a co-worker to help her.

A diverse workforce might

• expand a company's customer base

• increase the loss of customers

• make businesses less competitive

• be a bad marketing move

To what does diversity in the workplace refer to?

• The number of people employed from different ethnic groups.

• Increasing the number of women employed in the organisation.

• The number of different religious affiliation held by employees in the organisation.

• The range of personal characteristics of employees in an organisation.

Identify the statement which is false.

• Managing diversity tries to harness the potential of a diverse workforce

• Managing for diversity forces major changes on an organisation

• An organisation's diverse workforce can give it a competitive advantage

• Valuing diversity means managers actively try to build a diverse workforce