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Takata Quiz- Day 1

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Professional Development

Professional Development

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Takata Quiz- Day 1
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8 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the issue with the Takata airbag?

faulty Steering wheel

faulty airbag inflator

faulty dashboard

faulty steering column

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What are the three primary conditions that impact inflators? Select all that apply.

Heat

Humidity

Time

Tires

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many vehicles were affected by the recall in the U.S.?

3 million

10 million

85 million

100 million

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

True or False, Takata airbags were only used in economy low cost vehicles

True

False

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

The final fix is

Switching out the airbag for the same version of the same airbag

Removing the airbag and not putting anything in its place

A salt packet

A like of like repair

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What is the ultimate goal of the Takata call agent? Select all that apply.

Make and receive calls to customers affected by the Takata airbag recall

Provide EXCEPTIONAL customer service by answering questions and resolving customer concerns

Educate the customer on the importance of getting the Takata airbag recall repaired as soon as possible

Schedule service appointments for repair on behalf of the customer.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an interim, or "like for like", repair?

Replacing the old airbag with a newer version of the same airbag

Removal of the airbag

A salt pack, or desiccant

None of the Above

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