Management Chapter 9

Example of nonprogrammed decision:

• reorder supplies

• develop a new product or service

• perform routine maintenance on a manufacturing machine

• terminate an employee for violation of company rules

Intuition is based on _____, but lacking in _____.

• conscious thought; practicality

• a solid analysis; applicability

• experience; conscious thought

• thought-process; guts

Forming alliances among managers during the decision making process is called:

• Networking

• Socializing

• Coalition building

• Satisficing

Basing decisions on what has worked in the past and fail to explore new options is called:

• perpetuating the status quo.

• being influenced by emotions.

• being overconfident.

• justifying past actions.

The last step in the decision making process:

• Development of alternatives

• Evaluation and feedback

• Selection of desired requirement

• Recognition of decision requirement

_____ approach describes how decisions are actually made, _____ approach is how you should make them

• Normative; classical

• Normative; descriptive

• Descriptive; administrative

• Descriptive; normative

Which model of decision making is associated w satisficing, bounded rationality & uncertainty?

• Administrative

• Classical

• Quantitative

• Rational

Which of these styles is adopted by managers who have a deep concern for others as individuals?

• Classical

• Analytic

• Behavioral

• Logical

When a small hospital decides to add a new therapy unit, it is considered a:

• structured decision

• poor management decision

• programmed decision

• nonprogrammed decision

Once the desired alternative is developed, it should be _____.

• analyzed

• evaluated

• selected

• recognized