Unit 11- Front Office

A room where guests sleep for one or more nights

• Room inventory

• Sleeping room

• Door attendant

• Check in

The manager who is in charge of the rooms division

• Rooms director

• Bell captain

• Function room

• Reservations record

A room that customers rent for activity such as a wedding or meeting

• Door attendant

• Function room

• Reservations record

• Sleeping room

Handles everything related to selling sleeping rooms and interacting with guests

• Function room

• Guest folio

• Front office

• Rooms director

Holds the room until the guest arrives

• Bell captain

• Front office

• Registration

• Guaranteed reservation

Guests name, address, phone number, dates of reservation, room assigned, and special requests

• Reservations record

• Front office

• Guest folio

• Check-in

The count of the number of rooms sold and the number of rooms available each day

• Forecasting

• Account settlement

• Rooms director

• Room inventory

The staff member who supervises the uniformed services staff

• Front office

• Rooms director

• Bell captain

• Door attendant

The staff member who takes care of guest needs as guests arrive at a hotel

• Registration

• Front office

• Check in

• Door attendant

A phone call placed by the hotel to the guests room at a specific time as requested by the guest

• Wake up call

• Bell captain

• Guest folio

• Key card