COLONEL HOSPITALITY

Our service vision is 'We Create Memorable Moments That Make People Smiles'

• TRUE

• FALSE

Name the 3 Service Pillars in KFC Colonel's Hospitality?

• ORIGINAL

• ENGAGE

• WOW

• BE YOUR BEST SELF

How should we approach if facing angry guest?

• Stay at cook department

• Don’t confront the guest

• Let the guest calm down by himself

• Using PLEASE

What does the "PL" in PLEASE stand for?

• Politely Listen

• Express Apology

• Satisfy with Extra

• Learn

What is GEC?

• Guest Experience Cycle

• Guest Experience Survey

• Guest Feedback

• Guest Complain

How many steps in GEC?

• 5

• 7

• 8

• 10

What is No. 1 Threat to our business today?

• Bad Food

• Poor Services

• Sales

• Complacency

What is SERVICES APTITUDE?

• Employee Habits Drive Your Culture, Brand & Guest Experience

• Only passion, great passions, can elevate the soul to great things.

• A person’s ability to recognize opportunities to exceed guest’s expectations, regardless of the circumstances.

• If your people do not believe in the brand, then you cannot expect your guest to believe in the brand.

What is the Initiatives to bring ORIGINAL pillars to life?

• Perfection

• Appreciate

• Build Trust

• Quality

• All the above

To achieve WOW pillar, we must have the following inititive?

• Service with YES!

• Ownership

• Recognize

• Suprise

• All the above