COLONEL HOSPITALITY

COLONEL HOSPITALITY

Professional Development

10 Qs

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COLONEL HOSPITALITY

COLONEL HOSPITALITY

Assessment

Quiz

English

Professional Development

Medium

Created by

Training Department KFC

Used 20+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Our service vision is 'We Create Memorable Moments That Make People Smiles'

TRUE

FALSE

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

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Name the 3 Service Pillars in KFC Colonel's Hospitality?

ORIGINAL

ENGAGE

WOW

BE YOUR BEST SELF

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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How should we approach if facing angry guest?

Stay at cook department

Don’t confront the guest

Let the guest calm down by himself

Using PLEASE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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What does the "PL" in PLEASE stand for?

Politely Listen

Express Apology

Satisfy with Extra

Learn

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What is GEC?

Guest Experience Cycle

Guest Experience Survey

Guest Feedback

Guest Complain

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

How many steps in GEC?

5

7

8

10

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What is No. 1 Threat to our business today?

Bad Food

Poor Services

Sales

Complacency

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