COLONEL HOSPITALITY
Quiz
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English
•
Professional Development
•
Medium
Training Department KFC
Used 20+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Our service vision is 'We Create Memorable Moments That Make People Smiles'
TRUE
FALSE
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Name the 3 Service Pillars in KFC Colonel's Hospitality?
ORIGINAL
ENGAGE
WOW
BE YOUR BEST SELF
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should we approach if facing angry guest?
Stay at cook department
Don’t confront the guest
Let the guest calm down by himself
Using PLEASE
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the "PL" in PLEASE stand for?
Politely Listen
Express Apology
Satisfy with Extra
Learn
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is GEC?
Guest Experience Cycle
Guest Experience Survey
Guest Feedback
Guest Complain
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many steps in GEC?
5
7
8
10
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is No. 1 Threat to our business today?
Bad Food
Poor Services
Sales
Complacency
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