CALL CENTER

Choose the correct alternative for Do's for call center agent

• Don’t rely only on the Script

• Don’t rely only on the Script

• Do not keep the client’s call on hold for a long time

• End-to-End Visibility

Choose the correct alternative for Do's for call center agent

• Don’t rely only on the Script

• Don’t rely only on the Script

• Focus on customer, rather than selling

• Never Say “I have No idea, Sir!”

Choose the correct alternative for Do's for call center agent

• Don’t rely only on the Script

• Don’t rely only on the Script

• Give importance to customer’ s identity

• Never Say “I have No idea, Sir!”

Choose the correct alternative for Dont's for call center agent

• Follow two-way communication process

• Take tips and pointers from a successful call center agent

• Give importance to customer’ s identity

• Never Say “I have No idea, Sir!”

Choose the correct alternative for Dont's for call center agent

• Follow two-way communication process

• Don’t rely only on the Script

• Give importance to customer’ s identity

• Have in-depth knowledge about the company’s products and services

Which idiom will complete the following phrase better?

“Don't ask so many questions. Remember,______________"

• Don't be too intense

• The line isn't working

• Curiosity killed the cat

• They will not answer

Tags

CCSS.L.5.5B

CCSS.L.4.5B

Complete the following phrase with the correct idiom.

“Well, I think it’s time to ___________, I have to get up early tomorrow”

Tags

CCSS.L.5.5B

CCSS.L.4.5B

Pulling my leg means:

• Playing a trick

• Pulling someone down

• Walking away

• Putting on pants

Tags

CCSS.L.5.5B

CCSS.L.4.5B

When someone finds it difficult to choose between two alternatives, what idioms can be use in said situation?

• Curiosity killed the cat

• It's hard sometimes

• Between the sword and the wall

• Caught in the middle

Tags

CCSS.L.5.5B

CCSS.L.4.5B

Which idioms would you use to express the following situation?

"Over a lengthy period of time, in the end."

Tags

CCSS.L.5.5B

CCSS.L.4.5B