CALL CENTER

Quiz

•

Computers

•

University - Professional Development

•

Hard

•

CCSS

RI.9-10.4, L.4.5B, RI.11-12.3

+13

Standards-aligned

lysette aguilar

Used 24+ times

FREE Resource

24 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Choose the correct alternative for Do's for call center agent

Don’t rely only on the Script

Do not keep the client’s call on hold for a long time

End-to-End Visibility

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Choose the correct alternative for Do's for call center agent

Don’t rely only on the Script

Focus on customer, rather than selling

Never Say “I have No idea, Sir!”

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Choose the correct alternative for Do's for call center agent

Don’t rely only on the Script

Give importance to customer’ s identity

Never Say “I have No idea, Sir!”

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Choose the correct alternative for Dont's for call center agent

Follow two-way communication process

Take tips and pointers from a successful call center agent

Give importance to customer’ s identity

Never Say “I have No idea, Sir!”

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Choose the correct alternative for Dont's for call center agent

Follow two-way communication process

Don’t rely only on the Script

Give importance to customer’ s identity

Have in-depth knowledge about the company’s products and services

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which idiom will complete the following phrase better?

“Don't ask so many questions. Remember,______________"

Don't be too intense

The line isn't working

Curiosity killed the cat

They will not answer

Tags

CCSS.L.4.5B

CCSS.L.5.5B

7.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Complete the following phrase with the correct idiom.

“Well, I think it’s time to ___________, I have to get up early tomorrow”

Tags

CCSS.L.4.5B

CCSS.L.5.5B

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