CALL CENTER
Authored by lysette aguilar
Computers
University - Professional Development
CCSS covered
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24 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Choose the correct alternative for Do's for call center agent
Don’t rely only on the Script
Don’t rely only on the Script
Do not keep the client’s call on hold for a long time
End-to-End Visibility
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
CCSS.RI.8.5
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Choose the correct alternative for Do's for call center agent
Don’t rely only on the Script
Don’t rely only on the Script
Focus on customer, rather than selling
Never Say “I have No idea, Sir!”
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
CCSS.RI.8.5
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Choose the correct alternative for Do's for call center agent
Don’t rely only on the Script
Don’t rely only on the Script
Give importance to customer’ s identity
Never Say “I have No idea, Sir!”
Tags
CCSS.RI.9-10.4
CCSS.RI.9-10.4
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Choose the correct alternative for Dont's for call center agent
Follow two-way communication process
Take tips and pointers from a successful call center agent
Give importance to customer’ s identity
Never Say “I have No idea, Sir!”
Tags
CCSS.RI.9-10.4
CCSS.RI.9-10.4
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Choose the correct alternative for Dont's for call center agent
Follow two-way communication process
Don’t rely only on the Script
Give importance to customer’ s identity
Have in-depth knowledge about the company’s products and services
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
CCSS.RI.8.3
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Which idiom will complete the following phrase better?
“Don't ask so many questions. Remember,______________"
Don't be too intense
The line isn't working
Curiosity killed the cat
They will not answer
Tags
CCSS.L.4.5B
CCSS.L.5.5B
7.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
Complete the following phrase with the correct idiom.
“Well, I think it’s time to ___________, I have to get up early tomorrow”
Tags
CCSS.L.4.5B
CCSS.L.5.5B
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