CTECH U1, 2.5 Communications Methods

Which of these is the purpose of Short Message Service (SMS)?

• Can improve customer service as easier than a phone call
• To communicate with others instead of making a phone call
• Used for mobile networks
• Used for group meetings

Which of these is the purpose of email?

• Used for communication in a business environment
• Can improve customer service as easier than a phone call
• Used for mobile networks
• Used for group meetings

Which of these is the purpose of messaging software?

• Used for communication in a business environment
• To communicate with others instead of making a phone call
• Used for mobile networks
• Can improve customer service as easier than a phone call

Which of these is the purpose of social media?

• To communicate with others instead of making a phone call
• Used for mobile networks
• Used to communicate with current and potential customer
• Can improve customer service as easier than a phone call

Which of these is the purpose of Voice Over Internet Protocol?

• Used for communication in a business environment
• Used for making calls over the internet
• To communicate with others instead of making a phone call
• Can improve customer service as easier than a phone call

Which of these is the purpose of a personal assistant?

• To communicate with others instead of making a phone call
• Used for mobile networks
• Used to aid a person in using a personal device
• Used for group meetings

Which of these is the purpose of teleconference?

• Used for group meetings
• Used for mobile networks
• Can improve customer service as easier than a phone call
• Used to communicate with current and potential customer

Which of these is the purpose of video conferences?

• Used to communicate with current and potential customer
• Used for mobile networks
• Can improve customer service as easier than a phone call
• Used for visual group meetings

Which of these is the purpose of cellular?

• Used for communication in a business environment
• Used to communicate with current and potential customer
• Used for mobile networks
• Can improve customer service as easier than a phone call

Which of these is the purpose of satellites?

• Access to customers and businesses worldwide
• Used for communication in a business environment
• Can improve customer service as easier than a phone call
• Used for communication in a business environment