Envelopes and Reference Materials

All of the following are reference materials EXCEPT:

• dictionary

• atlas

• picture book

• encyclopedia

Tags

CCSS.L.11-12.1B

CCSS.L.11-12.3A

I need to find a synonym for the word "friend"- which reference material should I use?

• glossary

• dictionary

• encyclopedia

• thesaurus

Tags

CCSS.L.11-12.4C

CCSS.L.6.4C

CCSS.L.7.4C

CCSS.L.8.4C

CCSS.L.9-10.4C

I'm trying to see how "disturbing" is broken into syllables- which reference material should I use?

• dictionary

• encyclopedia

• glossary

• atlas

Tags

CCSS.L.11-12.1B

CCSS.L.11-12.3A

Which reference material shows me which pages the chapters are on in a book?

• glossary

• title page

• caption

• table of contents

Tags

CCSS.RI.2.7

CCSS.RI.3.7

CCSS.RI.4.7

CCSS.RI.5.7

CCSS.RI.6.7

This was most likely found in an:

• dictionary

• atlas

• thesaurus

• table of contents

Tags

CCSS.RI.2.7

CCSS.RI.3.7

CCSS.RI.4.7

CCSS.RI.5.7

CCSS.RI.6.7

Why do you need to pick up the call as soon as possible? It is because...

• You can be sure that your caller will not be in a good mood.

• Your caller is having an impression that you are a lazy person.

• Your caller will think that you have good manners.

• Your caller might also think that your company is very organised.

Choose the best greeting.

• Morning, Hannah speaking. How may I help you?"

• This is Hannah. What now?"

• Good morning, UUM Bursary, this is Hannah speaking. How may I assist you?"

• Good morning. How may I help you?"

When you need to write down a caller's message, you will ask these questions...

• May I know your name, Sir?

• May I know what is the message?

• Could you give us a callback?

• Could you give me your number that can be reached?

To put the caller on hold, you say..

• Would you mind if I put you on hold for about two minutes to pull out the information needed?

• Can I put you on hold, Sir?

• Can you wait for two minutes?

• Wait please.

What is the maximum time to put a caller on hold?

• 4 minute

• 3 minute

• 2 minute

• 1 minute