Assertiveness

One should SOUND more Assertive than

It is the delivery and the content that is important

• True

• False

Passive people respect the feelings and needs of others

• True

• False

In the Role Play, how many visitors have registered in the incos platform?

• 1000

• 5000

• 10000

The client should believe in your _____ more than they believe in their ______

Expressing yourself by using ____ statements

What are the 3 types of Behaviour?

Assertive people are afraid to ask questions

• True

• False

If you have a bad news, ...

• give as much justification as possible

• share whatever evidence you have

• don't offer unnecessary details

Quality of an assertive Sales Person

• Good Apperance

• Respectful

• Clear and Concise

• Lively and aggressive