What is the purpose of “Problem Description” in 8D ?

• To describe the customer problem in 8D to let people understand the issue

• It is part of 8D requirement

• Fully understand the problem & issue , use these information to work out containment action and to investigate the root cause.

What we suppose to do first when we received the complaint and after understand the problem

• Work out corrective action

• Investigate the issue

• Determine the root cause

• Work out containment action

What is the purpose of Containment action ?

• To investigate the complaint

• To stop problem immediately

• To work out the permanent action

Investigate through fact and data

• TRUE

• FALSE

Understand why defect was generated

• TRUE

• FALSE

Conclude root cause based on your experience and knowledge

• TRUE

• FALSE

Fully understand problem will not help in root cause determination

• TRUE

• FALSE

Need to identify the escapee point

• TRUE

• FALSE

Do not need to validate for those cause are not true

• TRUE

• FALSE

Why why analysis is not a root cause analysis tool.

• TRUE

• FALSE