When office supplies are delivered to Jerry he checks that they match the supplies he ordered.

Identify the document that Jerry should use.

• Invoice

• Delivery note

• Credit note

• Statement of account

Some of the supplies Bruce ordered have not been delivered, so he has been overcharged on the supplier’s invoice.

Identify the document Bruce should ask the supplier for to correct this error.

• Credit note

• Delivery note

• Purchase order

• Statement of account

The supplier sends Wesley a document to show all sales made to Wesley Ltd over the last three months.

Identify the document the supplier would send to Wesley:

• Credit note

• Invoice

• Purchase order

• Statement of account

Identify two examples of a start-up cost for Mellor Ltd:

• Phone bill

• Heating bill

• Vehicles

• Salaries

Identify two examples of a running cost for Middleton Ltd:

• Salaries

• Equipment

• Computer equipment

• Vehicles

What does B2B marketing stand for?

• Business 2 Break even

• Business 2 Bank

• Business 2 Business

• Business to Bermuda

Eleanor wants to promote her business.

She is going to place information about Feeney Ltd in the media without paying for the time or media space directly.

State the name of this type of promotional activity.

• Above the line promotion

• Public Relations

• Promotion

• Advertising

Stamp Ltd uses social media to promote its enterprise.

Identify one benefit to Stamp Ltd of using social media to promote the enterprise.

• Reach a small target audience

• It is fairly expensive and quite time consuming

• It is effective at communicating with an older demographic

• Instant feedback on new posts and so the enterprise can change its services to suit customer needs.

What does B2C marketing mean?

• Business 2 Cost

• Business 2 Consumer

• Business 2 Code

• Business 2 Costa Rica

Sales revenue = £100,000

Cost of sales = £60,000

Other expenses = £20,000

Gross profit = ???

• £80,000

• £60,000

• £20,000

• £40,000