3rd Quizizz 10/26 Training

If a member wants to Anthem to never contact them again what do you need to do as a CSR?

• You need to contact the members phone company and talk to their manager about removing them from the call list

• You need to remove the member from CPSUI

• You need to add the member to CPSUI

• You need to order the member an apology letter which can be ordered in Solution Central

Where would you be able to find an ACH form for a member?

• www.solutioncentral.com

• www.anthem.com

• www.authorizations.com

• www.anthempaymenttool.com

We are able to send the HIPAA authorization form to the callers email.

• True

• False

If a member needed to make a payment you would be able to click on this link once you are in the the Manage Enrollment and Billing Task.

• Anthem Cash App

• Anthem Provider Tool

• Anthem Payment Tool

• Wellpoint Payment Tool

Once HIPAA has been verified, what is the next step to view the Task to continue processing the call?

• Press Close

• Press Submit

• Press Open

• Press Next

What do you click on when a non-member calls with questions?

• Guest Services

• Guest Contact

• Guest Option

• New Guest

What are the two ways you can login into CPSUI? check all that apply

• Anthem Login

• Badge Number

• Phone Number

• Anthem Office Location

What three headers are listed under the Manage Referrals Landing Page? Check all that apply.

• Correspondence

• Referral Activity

• Overview

• Referral History

What do you click to access alerts?

• Add Task; Manage Enrollment and Billing

• Add Task; Manage ADP Alarm

• Add Task; Manage Alerts

• Add Task; Alerts Manage

Where can you find the HIPAA authorization form to send to a member?

• www.BluecrossandBlueshield.com

• www.Anthemoptions.com

• www.AnthemForms.com

• www.Anthem.com