Timing Parameters
Quiz
•
Professional Development
•
Professional Development
•
Hard
Zameeya Jenkins
Used 9+ times
FREE Resource
Enhance your content in a minute
6 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many minutes does a chat specialist have prior to sending in a lead & dispositioning the chat on a non-Ford chat once the closing statement chat-step has been completed?
3 minutes
2 minutes
1 minute
6 minutes
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following will occur if a completed chat & lead form sits in the chat console for 6 minutes or more? Select all that apply
Nothing bad will happen
Auto-Fail
Coaching Opportunity
Dealership Complaint
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many minutes does the chat specialist have prior to sending in the lead & to choose the correct disposition on a completed Ford chat?
2 minutes
1 minute
5 minutes
3 minutes
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What is the Greet Timing parameter for a Ford chat? (without considering the 30sec timing buffer from QA Team)
1 minute
2 minutes
45 seconds
3 minutes
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Fill in the blank: What is the term, that defines a chat quality overall score to be lowered during a Training/QA/Evaluation scorecard review if the chat specialist ever greets any new chat over 3+ minutes, sends the lead form to the incorrect department OR does not follow the Dealer Tip correctly? (Two separate words to describe this scenario)
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the standard response time for a non-Ford chat? (Relative to Regular & Strategic chats)
1 minute
3 minutes
2 minutes
4 minutes
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