Quality Management Systems-Midterm Examination 2020
Authored by Gelyn Rabanes
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University
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46 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Is the product/service made exactly as the designer/standard intended?
Performance
Reliability
Durability
Conformance to Standards
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Will the product/service do the intended job?
Performance
Reliability
Durability
Conformance to Standards
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
How long does the product/service last?
Performance
Reliability
Durability
Conformance to Standards
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What does the product/service look/smell/sound/feel like?
Performance
Reliability
Aesthetics
Conformance to Standards
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What does the product do/ service give?
Features
Reliability
Aesthetics
Conformance to Standards
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How well the customer is received?
Quality of Customer Service
Quality of Service Design
Quality of Delivery
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
He modified the PDCA cycle to PDSA cycle.
Dr. Walter Shewhart
Deming W. Edwards
Joseph M. Juran
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