Quality Management Systems-Midterm Examination 2020

Is the product/service made exactly as the designer/standard intended?

• Performance

• Reliability

• Durability

• Conformance to Standards

Will the product/service do the intended job?

• Performance

• Reliability

• Durability

• Conformance to Standards

How long does the product/service last?

• Performance

• Reliability

• Durability

• Conformance to Standards

What does the product/service look/smell/sound/feel like?

• Performance

• Reliability

• Aesthetics

• Conformance to Standards

What does the product do/ service give?

• Features

• Reliability

• Aesthetics

• Conformance to Standards

How well the customer is received?

• Quality of Customer Service

• Quality of Service Design

• Quality of Delivery

He modified the PDCA cycle to PDSA cycle.

• Dr. Walter Shewhart

• Deming W. Edwards

• Joseph M. Juran

Degree to which a set of inherent characteristics fulfils requirements

• Quality

• Quality procedure

• Quality manual

• Quality process

Set of interrelated or interacting activities which transforms input into outputs

• Procedure

• Process

• Programme

Set of interrelated or interacting elements

• Quality

• System

• Management