Telephone

How do you answer the phone?

• Hello. How can I help you?

• Hi. What do you want?

Can I _______ your name please?

• give

• asked

• have

Answer explanation

give = donner

asked = a demandé

have = avoir

___ you know your client number?

• Are

• Do

• Is

• Can

Answer explanation

Are you = êtes vous

Do you = est-ce-que vous

Is he/she/it = est-il

Can you = pourriez-vous

Can you give me your ___________ _________ please?

• telephone number

• number telephone

• number phone

• calling number

Fill in the gap.

(a)   did this problem start?

When did the problem start?

• tomorrow

• yesterday

• in 2 days

• next week

Answer explanation

Tomorrow = demain

Yesterday = hier

in 2 days = dans 2 jours

next week = la semaine prochaine

Can I speak to Kate Jones please?

• I'll put you through to her.

• I'll transfer you to him.

• I'll pass you to her.

• I'll pass him to you.

Answer explanation

Kate = her

I'll pass him to you = je lui transfert à vous

What do you do?

• I phone you to fix my password.

• I am a secretary.

• I am working for Altimance.

• I do phoning.

Answer explanation

What do you do? = What is your job?

I'm a / I'm an

I phone (present simple = habit)

I am working (present continuous - at the moment)

I do "activity" = It's my hobby

What time can I call you back?

10h45.

• ten forty-five

• fifteen to eleven

• ten fifteen

• quarter to eleven

Would you like me to help you with the resetting of your PC?

• Yes thanks.

• Yes please.

• I like my PC

• Yes I'm resetting my PC

Answer explanation

Would you like me to .....? = Aimerez-vous que je ..?

Yes thanks = Oui merci.

I like ... = j'aime

I'm resetting ... = je suis en train de rebooter ...