Browsing

CST has browsing case with update ' (No problem from network side), CCA should:

• Give CST OTS SLA

• Check with another CPE

• Check MTU and add DNS on CPE page If still, check with another PC and CPE

CCA should handle 'Family' in logical cases

• True

• False

CST informed that he has problem in Google.com only (not working) , CCA will troubleshoot with CST

• All Sites

• Certain Sites

It's mandatory to add DNS using HDM tool if CST has WE CPE

• True

• False

While escalating Browsing case we should inform CST by Ticket number

• True

• False

CST Subscribe in Option Pack Service and has Browsing Issue your action is

• A-Transfer CST to Option Pack VDN

• B- Transfer CST to Family VDN

• C- Handle his case normally

The first priority for adding DNS goes to

• A- We DNS

• B- Google DNS

• C- Open DNS