Branch Returns Guide

Customer is in the branch with the product and they do not want a replacement. What type of transaction is this?

• Even Exchange

• Return

• Free of Charge

A customer received expired product. They still need the item. They brought the expired product back. What steps should you take?

• Create a Return- Reason Code EXP Expired Product

• Create an Exchange- Reason Code EXP Expired Product

• Find an alternate product.

• Create a Free of Charge- Reason Code EXP Expired Product

Of the following reasons, which two are examples of Defective?

• Motor burned out during use

• Customer didn't need the item

• Item is expired

• Cart is missing a wheel

Customer is in the branch with the product and would like a replacement of identical SKU.

What type of transaction is this?

• Return

• Even Exchange

• Free of Charge

A customer brings a new (unused) item they purchased. They no longer need the item. The item is within the 1 year return policy. What steps should you take to help the customer?

• Exchange the item for another item.

• Create a Return- Reason Code NP1 Re-sellable Product

• Create an Even Exchange

• Create a Return- Reason Code CA1 Customer Accommodation

A customer received a defective product on July 1st. They brought the item back to us on August 21st. There are no repair parts. What is your next step?

• Create an Exchange- Reason Code WDS Branch Scrap - Defective

• Find a repair part for the item.

• Review the Warranty In Code

• Create a new order for a new item