Branch Returns Guide

Customer is in the branch with product that is Resellable and their order is within 1 year from the original invoice. What type of transaction is this?

• Even Exchange

• Return

• Free of Charge

A customer received expired product. They want a replacement. They brought the expired product back. What steps should you take?

• Create a Return- Reason Code EXP Expired Product

• Create an Exchange- Reason Code EXP Expired Product

• Find an alternate product.

• Create a Free of Charge- Reason Code EXP Expired Product

What Button do you click if a Customer is returning an item that has a defect causing the product not to work as intended or missing parts/pieces

• Damaged

• Received Incorrect Product

• Defective

• Resellable Product

Customer is in the branch returning an item that is damaged. Their original order was a will call. The customer would like a replacement of identical SKU.

What type of transaction is this?

• Return

• Even Exchange

• Free of Charge

A customer brings a new (Resellable) item they purchased. They no longer need the item. The item is within the 1 year return policy. What steps should you take to help the customer?

• Exchange the item for another item.

• Create a Return- Reason Code NP1 Re-sellable Product

• Create an Even Exchange

• Create a Return- Reason Code CA1 Customer Accommodation

A customer received a defective product. They brought the item back to us and the item was purchased within the last year and purchased within the last 30 days. What does the guide ask you to do next?

• Create an Exchange- Reason Code WDS Branch Scrap - Defective

• Find a repair part for the item.

• Does the item have a Warranty IN code of 0, H, or L

• Create a new order for a new item