
Customer Service
Authored by Veola Stewart
Business
10th Grade - University
Used 10+ times

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22 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer service department should be aware that all customers have the following rights except:
To find out information about the product.
A. To get value for money.
A. To produce the product.
To be satisfied and well looked after once the product has been purchased.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All of the following except ONE is the effect of bad customer service.
A. A future loss of sales.
A. Bad image and reputation.
A. Bad publicity.
Ability to cope with the competition.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A person to whom an organization sells goods or service is generally called a
Producer
Wholesaler
Customer
Retailer
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is intangible
Product
Good
Service
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
TQM represents
Total Quantity Management
Total Quality Management
Total Quantum Management
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Businesses should be
Self Focused
Customer Focused
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A polite expression of praise to someone for something.
Empathy
Compliment
Praise
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