Customer Service

A customer service department should be aware that all customers have the following rights except:

• To find out information about the product.

• A. To get value for money.

• A. To produce the product.

• To be satisfied and well looked after once the product has been purchased.

All of the following except ONE is the effect of bad customer service.

• A. A future loss of sales.

• A. Bad image and reputation.

• A. Bad publicity.

• Ability to cope with the competition.

A person to whom an organization sells goods or service is generally called a

• Producer

• Wholesaler

• Customer

• Retailer

Is intangible

• Product

• Good

• Service

TQM represents

• Total Quantity Management

• Total Quality Management

• Total Quantum Management

Businesses should be

• Self Focused

• Customer Focused

A polite expression of praise to someone for something.

• Empathy

• Compliment

• Praise

Consumer complaint

• A report from a customer providing information about problem with a product.

• Acquire something by paying for it.

• The process of looking after a customer to best en sure their satisfaction.

Able to withstand pressure, wear, and damage.

• Nondurable

• Durable

Caveat emptor

• The principal of the producer being responsible for what they sell.

• The principal of the wholesaler selling to a retailer.

• Buyer Be Aware - the principle that the buyer alone is responsible for checking the quality and suitability of goods before a purchase is made.