Nat 4 AIT Customer Care, H&S, E-mail and E-diary quiz

What is the name of the app within GLOW we use to send and receive emails?

• Microsoft Outlook

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

Which function must you use to send a spreadsheet file by e-mail?

• Use attachments function

• Use high priority function

• Use the BC and CC functions

• Use the subject function

Which 'views' can you set in e-diary? (More than one answer may be correct so select all that apply)

• day view

• full week view

• month view

• year view

Which function in e-diary allows the user to enter an appointment which lasts from 9.00 am - 5.00 pm?

• all-day appointment

• repeat appointment

• recurring appointment

• future appointment

Which information should be entered in Accident Report Form? (More than one answer may be correct so be sure to select all that apply)

• Place of accident

• Compensation claim paid

• Details of injured person

• First-aid treatment given

• Details of the fault with the equipment

Which of the following may happen if a company provides poor customer service?

• Customers will be satisfied and more loyal

• Customers will recommend the company to their friends

• The number of complaints will increase and the company will gain a bad reputation

• Staff will be more motivated and are less likely to resign

Identify which hazards you can see in this picture. More than one may apply so be sure to select all correct answers.

• Sun light is causing glare on the screen and eye strain

• Trailing wires are causing a tripping hazard.

• Staff are trying to fix equipment unsafely without training

• Paper bins are not emptied and could cause a fire hazard

• Water/liquids are near PCs which is a electrical hazard

What must a company do to get feedback about customer service from their customers?

• Issue a survey either on-line, in the post or over the telephone

• Offer a free one year warranty

• Under promise or over deliver to the customer

• Train all staff on how to deliver excellent customer service